Welcome to the Weybourne.shop FAQ page.
Here you’ll find answers to the most common questions about our products, delivery, returns, and customer support. If you need any additional help, our team is always happy to assist.
How long does delivery take?
Our typical delivery timeframes are:
- Order handling: 1–2 business days (Monday–Friday, excluding public holidays)
- Shipping transit: 6–9 business days (Monday–Friday)
- Total estimated delivery time: 7–11 business days
Delivery times are estimates and may vary slightly due to carrier delays or unforeseen circumstances. For full details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes. We provide free shipping on all orders unless otherwise stated at checkout.
Where is Weybourne.com based?
Weybourne.shop is an online-only store operated from the United Kingdom.
Our business address is:
Flat 2, 41 Old Bidston Road, Birkenhead, CH41 8EL, United Kingdom
We currently serve customers throughout the United Kingdom.
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
📧 contact@weybourne.shop or +44 191 498 0838
Please include clear photos of the issue so we can resolve it as quickly as possible.
Can I cancel my order after placing it?
If your order has not yet been processed or dispatched, you may request a cancellation by contacting us as soon as possible.
Once an order has been shipped, it can no longer be cancelled and must follow our return process.
What is your return policy?
Under applicable UK consumer law, you have the right to return your order within 14 days of delivery.
- Items must be unused and in their original condition.
- Customers cover return shipping for change-of-mind returns.
- Defective or incorrect items are returned at no cost to the customer.
- Approved returns must be sent to our designated return address by post.
- Customers must purchase their own return label and ship the item back using a tracked service. WEYBOURNE does not supply return labels.
Full details are available in our Return & Refund Policy.
When will I receive my refund?
After we receive and inspect your return:
- Approved refunds are processed within 10 business days.
- Refunds are issued to the original payment method.
- Your bank or payment provider may take additional time to reflect the refund.
Do your products come with a warranty?
We stand behind the quality of our products.
If you experience a defect, please contact us and we will assist you in line with our Return & Refund Policy.
This does not affect your statutory rights under UK consumer law. Products with manufacturing defects are covered in accordance with applicable UK consumer protection legislation.
How can I contact customer support?
You can reach our support team via:
📧 Email: contact@weybourne.shop
We aim to respond to all enquiries within 1–2 business days.
Do you ship internationally?
No. At this time, we only ship to customers in the United Kingdom.
Do you have a physical store?
No. Weybourne.shop is an online-only store and does not operate a physical retail location.
Can I place a bulk or business order?
Yes. For bulk or business enquiries, please email us at contact@weybourne.shop with your request.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking number.
You can track your order through our Track Your Order page.
Tracking information may take 24–72 hours to update.
Contact Information
Website Name: Weybourne.shop
Business Name: WEYBOURNE
Business Address: 35A PETERSFIELD ROAD, LONDON, W3 8NY
Email: contact@weybourne.shop
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1–2 business days.