Refund policy

Easy Returns Within 30 Days

At WEYBOURNE, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and straightforward return process.

Overview of the Return Policy

Return period: You have 30 days from the date you receive your order to return eligible items.

Product condition: Items must be unused, in their original condition, and returned with their original packaging where applicable.

Easy returns: Our customer service team is available to guide you through the return process.

Return Shipping Costs

Defective or incorrect products: No cost to the customer. This applies when a product arrives damaged, defective, or different from the item ordered.

Change of mind: If you return an item because you ordered the wrong product, it is unsuitable, or you simply no longer wish to keep it, you are responsible for the return shipping costs. Original shipping costs are non-refundable where applicable.

How to Return an Item

1. Contact us: Send an email to contact@WEYBOURNE.shop, including your order number and the reason for the return.

2. Pack your item: Carefully repack the item in its original packaging, including any accessories, labels, and documents.

3. Return it: Once your return has been approved, follow the return instructions provided by our customer service team.

Refund Process

Inspection: Once we receive your return, we will inspect the item to ensure that it meets our return criteria.

Refund: Once the return has been approved, your refund will be processed to the original payment method. Refunds typically take up to 7 business days to process, although your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

Would you like to exchange your item for a different size, colour, or product? Contact us at contact@WEYBOURNE.shop and our customer service team will help you with the process.

Non-Returnable Items

For health and safety reasons, certain products may not be eligible for return. Any products that are non-returnable will be clearly identified in their product description.